Product Support Manager Resume

• Achieve Master of Business Administration Degree from the Indianapolis University, City in the year of 1991 at Information System as the major.
• Obtain a certificate course on Product Support Analyst from Chicago State Advanced Technology Institute.
• Get Bachelor of Science Degree from the Southwestern Poly Technique University, City in the year of 1985 at Management as the major subject.

• Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express
• Programming Language: Pascal, Turbo Pascal, C, C++, Java, Java Swing, Python
• Hardware Tools: Vax, Intel Touchstone Delta, Unix Workstations with numbers of DSP chips with array processors, TC/IP configuration LAN and Networking.
• Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, Unix, MS DOS

1999- Present date: Worked as the Product Support Manager for the Company Name, City with the following job responsibilities

• Provide proper supervision as the management head to the supporting staffs and other product support professionals.
• Obtain the maximum levels of consumers’ satisfaction by ensuring them with product supports through appointing and preserving potential staffs.
• Supply necessary training and technical knowledge for delivering standard product support to the consumers.
• Put in array of essential technical publications like biannual software guide, white papers as well as various technical notes along with the news letter.
• Provide necessary evaluation and developmental strategies in numbers of front-end periodicals.
• Provide vital project policy summary and analysis data of cost-benefit.
• Provide necessary documentation and reports with proper monitoring each project and submit it to the vice president of the information System.

• Provided due management and implementation with all connected applications.
• Supplied necessary guidelines and standards for developing, implementing and maintaining the personal computers.
• Provided proper management regarding hardware acquisition and software acquisition.